International Orders
All international orders are processed within 48 hours and are sent using DHL Express courier services. Delivery generally takes 3-7 business days. Shipping times are based on our best estimate, however, delays can occur in transit or due to holds at your local custom office, so it may take longer for an order to be delivered.
Shipping costs are calculated at checkout when you enter your shipping address. If you do not see your country listed at checkout, we do not currently ship to that location.
Once your order has been collected by the couriers, we cannot be held responsible for any delays that may occur. Please allow for extended shipping times when ordering during busy seasonal or promotional periods.
If you notice a delay with your order, we are happy to provide further assistance and can lodge an enquiry on your behalf. You may also need to lodge your own enquiry, and if you wish to dispute a delivery or a delay, it is up to the customer to do so with DHL.
All deliveries require a signature upon receipt.
Please note that we are unable to ship to PO Boxes.
Please feel free to contact our customer service team if you have any concerns or require further information.
DUTIES AND TAXES
All international orders are subject to the duties and taxes of the country to which they are shipped. This charge will be calculated at checkout and payment is required to complete your order.
Duties and taxes will be based on the value of the order and the tax-free threshold (if it exists) for goods imported. These charges depend on your country’s import legislation.
If you change your mind and refuse to accept the delivery of an order from Maison Balzac (excepting instances where product(s) arrive damaged, or the incorrect product(s) have been received), the customer is solely responsible for all original shipping charges, duties, taxes and/or customs charges incurred, and the cost of returning the package. This amount will be deducted from your purchase ahead of processing a refund.
Any claims pertaining to short shipping or incorrect/damaged products must be lodged with Maison Balzac customer service within 7 days of receiving the goods. We are unable to accept or process any claims lodged after this duration.
If you have any questions, concerns or special requests, please feel free to
contact our support team for further help and information.
We remain the owner of the items we supply to you until you have paid in full all amounts that you owe us. The items are at your risk as soon as they leave our premises for delivery to you.
Bonjour
